Malie House
Operational Housekeeping Manager
Utrecht February 5th 2025 Housekeeping
WHAT WILL YOU DO?
Your tasks and responsibilities include:
- Quality control of Front of House areas and hotel rooms: You oversee the progress and quality of the daily tasks performed by the housekeeping team. You actively participate in operations and are aware of your role as a leader.
- Cleanliness of Front of House areas and hotel rooms: Together with your team, you ensure that all spaces are spotless every day. You take an active role in daily operations while setting an example.
- Team recruitment, training & coaching: You are responsible for hiring and selecting new employees, motivating and coaching the housekeeping team, and fostering a positive work environment. You ensure that employees feel comfortable by maintaining a good work-life balance.
- Operational leadership: You are ultimately responsible for coordinating and leading the daily housekeeping activities in collaboration with the Housekeeping Supervisor. You handle any escalations and complaints efficiently in cooperation with the reception team.
- Planning and collaboration: Together with the Front of House Manager, you ensure proper staff scheduling and maintain service quality according to hotel and hygiene standards.
- Operational optimization: You contribute to the development and implementation of improvements in operations based on input from the Front of House Manager and Hotel Operations Manager.
- Product availability: You assess resources and supplies, ensure timely maintenance, and monitor stock availability, including accurate inventory counts at the end of each month.
- Reporting and performance management: You oversee accurate (monthly) administration, track and analyze performance metrics such as labor productivity and guest reviews, and report to the Hotel Operations Manager.
WHAT DO WE OFFER YOU?
We believe it’s important that you enjoy coming to work! That’s why we offer:
- Salary based on wage scale 5 or 6 (depending on age and experience) according to the hospitality industry collective labor agreement (CAO).
- A 12-month contract for 28 to 32 hours per week (70% operational hours, 30% management hours).
- A friendly team within Utrecht City Concepts, with various events such as a UCC kick-off day, fun Thursday drinks (DoMiBo’s), annual UCC training days with different hospitality themes, a New Year’s reception, a Christmas party with a surprise gift, and an annual summer event.
- Employment conditions in line with the hospitality industry CAO, with additional perks: we offer a 50% surcharge for working on public holidays (even if you’re not a skilled worker!).
- Travel allowance for commuting distances over 10 km based on public transport.
- Access to the online learning system Goodhabitz for daily learning opportunities.
- Discounts on overnight stays and dining at our Utrecht Boutique Hotels, Utrecht City Apartments, and restaurant De Rechtbank.
- A behind-the-scenes experience at our other Utrecht Boutique Hotels, giving you even more great colleagues!
Visit our website www.UtrechtCityConcepts.com to see what else we have to offer!
WHO ARE WE LOOKING FOR?
- A completed vocational (MBO level 3) education in hospitality, hotel management, or facility management.
- At least 2 years of experience in a similar leadership role, preferably in hospitality.
- Strong communication skills in English; Dutch is highly preferred but not required (additional languages are a plus).
- A team player who values collaboration, fosters a positive work environment, and believes in the power of teamwork.
- Flexibility in work schedule: shifts may include weekends.
- A strong and inspiring leader with a hands-on approach and a proactive mindset.
- Someone who isn’t afraid to go the extra mile and lead by example.
APPLICATION & PROCEDURE
Excited to join our team? Send an email with your motivation letter and CV to Serena. We look forward to meeting you!